All of our products come with free installation support. For Voice Recognition products, this support may be used as initial training for a total of up to 1 hour. Further support is available by using one of the following support options.

Standard Support - Pay-As-You-Go Support *
For technical support on a pay-as-you-go basis, call toll-free (877) 777-3324 weekdays between 9 A.M. and 5 P.M. Eastern Standard Time. A support representative will call you back within 4 hours.* The cost for pay-as-you-go callback support is $125 per hour charged in 15-minute increments. If we fail to call you back within 4 hours, New World Creations will provide free support for that call.***

Premium Support plan - 1 year support agreement *
$299.95 at the time of purchase with software or $399 thereafter. You'll receive 4 hours of technical support plus all future support will be billed at $90 hourly. If purchased with software, you receive your 1 hour of free support included with all our software purchases. That's a total of 5 hours. This plan is recommended to all Professional users of voice recognition software. All future support will be billed at $90 hourly. This support option is not available through a toll-free number.

Premium Gold Support plan - 1 year support agreement *
$499.95. This support plan gives you 6 hours of technical support plus all future support will be billed at $75 hourly. If purchased with software, you receive your 1 hour of free support included with all our software purchases. That's a total of 7 hours. This plan is recommended to all Professional users of voice recognition software. This support option is available through a toll-free number and is given priority telephone queue status and a guaranteed telephone response time of 2 hours during normal support hours (Monday through Friday 9 A.M. to 5 P.M. Eastern Standard Time).**** If we fail to call you back within 2 hours, New World Creations will provide free support for that call.***

Premium Platinum Support plan - 1 year support
agreement w/software assurance *
$799.95 per year. This support plan gives you 9 hours of technical support plus all future support will be billed at $75 hourly. If purchased with software, you receive your 1 hour of free support included with all our software purchases. That's a total of 10 hours. This plan is recommended for all serious professional users of voice recognition software. This support option is available through a toll-free number and is given priority telephone queue status and a guaranteed telephone response time of 1 hour during normal support hours (Monday through Friday 9 A.M. to 5 P.M. Eastern Standard Time). **** If we fail to call you back within 1 hour, New World Creations will provide free support for that call.*** This support plan includes ALL SOFTWARE ASSURANCE UPGRADES at no charge for 1 year from date of purchase.

Local / On site support
$150.00 hourly. Travel time is charged time @ 1/2 rate (or $75 hourly). 30 min or less. Travel is not charged. If customer is already enrolled in one of our Premium Support programs, then rates are $125.00 hourly and travel time is charged @ 1/2 rate (or 62.50 hourly).

FOOTNOTES:

*Telephone support is available for Dragon NaturallySpeaking, all Language Translation software and all hardware. Each call is timed in 15 min increments. Terms and conditions of support, support features, pricing and support availability are subject to change at any time without notice. Support time may be used for customization and other services.

**New World Creations reserves the right to limit each telephone call to one hour. Excluding occasional downtime for systems and server maintenance, company events, observed US holidays, and events beyond our control.

***New World Creations guarantees that a technical support representative will respond to a pay-as-you-go telephone support request with a callback within 4 hours. New World Creations does not guarantee that it will provide resolutions to questions within the guarantee period. Response times are not guaranteed during downtime for systems or server maintenance, company events, observed US holidays or events beyond our control. If the guaranteed response time for a callback is missed, New World Creations will provide free support for that call. If a technical support representative calls you back during the guaranteed response period and gets an answering machine or voice messaging system, the support representative will leave a message for you, along with a case number. No more callback attempts will be made by New World Creations, and the response time guarantee will have been met. When you call back for support, please provide the case number so that we can process your call as quickly as possible. Failure to contact you within the guarantee period because you are unavailable (e.g., your telephone number is busy, you aren't in the office, we can't leave a voice message, or any other reason) does not constitute New World Creations' noncompliance with the guarantee.

****Excluding occasional downtime for systems and server maintenance, company events, observed US holidays, or events beyond our control.